Privacy Policy
Effective as of June 13, 2025
We recognize the importance of privacy and confidentiality of personal information.
This Privacy Policy sets out how NEURALNETICS PTE. LTD. (“NEURALNETIC”, “we”, “us”, “our” or “ours”) collect, use and disclose information in connection with the operation of Lai Trip mobile application (collectively, “Lai Trip” or the “Sites”), including personal information about users, visitors and representatives (collectively, the “User” or “you”). Any contents, information and materials contained in or appeared on the Sites, as developed from time to time, which are owned, operated and provided by or on behalf of us.
We refer to the Sites and the contents, information and materials collectively as the "Services".
By using our Services, you are agreeing and consenting to the practices set out in this Privacy Policy.
Table of Contents
1.
Collection of Personal Information
2.
Use of Personal Information
3.
Disclosure or Sharing of Personal Information
4.
Retention
5.
Your Rights and Choices
6.
Minors
7.
Security Measures
8.
International Transfer of Personal Information
9.
Changes to this Privacy Policy
10.
How to Contact us
1.
Collection of Personal Information
The personal information that we collect broadly falls into the following categories:
a)
Information That You Provide to Us:
●
contact information including: email address.
●
information about and to support complaints made in connection with the Sites or goods and/or services purchased via the Sites.
●
purchase and payment information including: payment information that you intend to purchase with; your purchase and refund history.
●
additional information, such as in response to questionnaires for market research/analytics. This may include nationality, and user preferences. If you prefer not to provide such information, the use of our services and products will not be affected.
●
other information about yourself that you voluntarily provide to us in the course of the Service. Some information such as food allergy information about you may be considered sensitive personal information or special categories of personal data under certain data protection laws. When you provide such sensitive personal information, we will only use it for purposes to provide relevant services for you, such as translation and other services that are requested and expected by you, to the extent permitted by the relevant data protection laws. You may also limit or disallow our collection of the sensitive personal information by editing or removing the content that may include sensitive personal information at any time. Such information is necessary for providing the relevant service for you, so if you reject or limit our use of the data, you may not be able to use such service, or the service you receive may be limited, but the basic service will not be affected.
b)
Information That We Collect Automatically
●
a copy of any correspondence with us, including any verification information we ask for, if you contact us for any reason (such as our customer service email).
●
details of transactions occurred through the Site, including the details of the service purchased, pricing, order information, etc.
●
when you use the Sites and/or the Services, we will automatically collect information from your device. Specifically, this collected information may include IP addresses, date and time of access to the Sites, device type, unique device identification numbers, browser type, broad geographic location (e.g., country or city-level location), browsing patterns and details of how you have interacted with our Sites and the goods and services available on it. In addition, we gather information about the Sites and visitors to the Sites including browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Where we are required by applicable law, we will seek your prior consent to the collection of information using cookies and similar tracking technologies. We also may derive or collect inferences about you based on your buying and browsing activity information and other information we have collected about you.
your location data (including GPS location, which may be sensitive personal information about you) whenever our mobile application is running, including when running in the background (if applicable), if you enable our mobile apps to access such information for the location-based services, such as weather services, nearby spots display, etc. You may limit or disallow our use of certain data through your device settings, for example you may be able to limit or disallow our collection, use or sharing of location data by adjusting the settings for our application in iOS or Android privacy settings. Such location data is necessary for providing the relevant service for you, so if you reject or limit our use of the data, you may not be able to use such service, or the service you receive may be limited.
c)
Information That We Receive from Third Parties
●
other platforms if you choose to register for the Sites account via the platform’s account (such as Google, Apple). Exactly what information we receive will depend on your privacy settings with the applicable platform, but would typically include basic public profile information such as:
Account information: your user id, nickname or username, profile picture
We will only collect personal information from third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
2.
Use of Personal Information
We collect and use your personal information for the following purposes:
a)
setting up / administering accounts, including providing log-in IDs;
b)
providing customer service support, such as responding to your queries, feedback and managing claims and/or disputes;
c)
providing/supporting general services and functionality of the Sites, processing transactions and payments and assessing advance withdrawal requests;
d)
assessing and monitoring account security and transaction risks, such as detecting and preventing fraud, money laundering and other security incidents;
e)
conducting research and analytics to ensure the security of our Sites, to improve the content and layout of the Sites, and to improve our Sites, product offerings and services;
f)
complying with applicable laws and regulations or national security requests and legal process, such as to respond to a court order or subpoena or requests from government authorities.
We may also use your personal information for other purposes that are compatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws. You can request further information about the compatibility of other purposes upon request.
3.
Disclosure or Sharing of Personal Information
We disclose/share personal information with the following categories of recipients:
a)
third party partners and service providers and/or affiliates engaged by or working with us to assist us in providing services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners and service providers include:
i.
our affiliated companies and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy;
ii.
our business partners where you have consented to receiving such information from them if required by applicable data protection laws;
iii.
cloud computing or other hosting service providers to provide cloud storage services;
iv.
payment service providers that provide payment processing services. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
v.
to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person; or as otherwise required or permitted by applicable laws;
vi.
to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.
vii.
to any other person with your consent to the disclosure.
We have established relationships with other parties and websites to offer you the benefit of products and services which we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Sites or through offering “co-branded” sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases, you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third-party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those other sites. You should read the relevant privacy policy for those third parties’sites and co-branded sites before responding to any offers, products or services advertised by them.
4.
Retention
We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How long your data is kept for will also depend on how you use our websites (for example if you are logged in as a member or you are visiting our websites as a guest) and what the information you provide to us is used for. For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws [(for example, if a court order is received about your account, we would retain your account data for longer than the usual retention period when an account is deleted)] or in case of disputes. In other instances, the period of retention may be determined according to your activity on the Sites or to comply with a specific arbitration period/resolve a dispute.
5.
Your Rights and Choices
As a user of the Sites, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section 10. "How to Contact Us" below:
a)
The right to access, correct, update or request deletion of your personal information.
b)
The right to object to processing of your personal information when it is based on our legitimate interests, and separately the right to object to direct marketing.
c)
The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
d)
The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under section 10 "How to Contact Us" below.
e)
If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
f)
The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
6.
Minors
The Sites are intended for adults and users must be over 18 to use our Sites. We do not intend to sell any of our products or services to minors, as defined by applicable law. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact contact@laitrip.com to remove the information.
7.
Security Measures
●
We implement appropriate technical and organizational measures to prevent unauthorized access to the Sites, to maintain data accuracy and to ensure the correct use of the information we hold. Upon becoming aware of a data breach, we will notify you and the regulatory authorities in accordance with the timescales and scope required by applicable data protection law.
●
For registered users of the Sites, some of your information can be viewed and edited through your account, which is protected by a password. It is your responsibility to keep your password secure and confidential. We recommend that you do not divulge your password to anyone. We have instructed our personnel to never ask you for your password. If you share a computer with others, you should not save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.
●
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet.
8.
International Transfer of Personal Information
In connection with providing the services through our Sites, we will store your personal data processed through the Sites in the Singapore. There might also be international transfers of your information as we may update in this Privacy Policy from time to time. We will take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality and we implement appropriate measures to ensure your personal information will remain protected in accordance with this Privacy Policy, such as standard contractual clauses or other mechanism provided for in the applicable law. A copy of the relevant clauses can be obtained by contacting us using the contact details provided under section 10 How to Contact Us below.
9.
Changes to this Privacy Policy
●
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments.
●
When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make and as required by applicable law, such as by posting an amended Privacy Policy on the Sites.
10.
How to Contact us
